SW00500519 - Input mapping in webservices does not contain values. SW00502470 - Receiving a 401 http response when consuming a Web Services that requires pre-emptive basic authentication SW00508967 - Consuming Web Service with SOAP1.1 does not result in retry with SOAP1.2.
SW00509675 - Parent child mapping in input and output mapping of webservice is not working. SW00507316 - Issue consuming webservice with hierarchical input document. SW00509841 - TMS_TaskInterface web service fails to create new Work Info items under some circumstances. SW00510218 - Error being received when time format "T15:42:59.000Z" is sent through web services. For example the cost for americas Region is different from Europe or India or Middle East states. SW00510106 - Unable to nullify field value through WebServices. Answer: Bmc remedy licensing cost varies from region to region. SW00511038 - Filter called after creating data through Web service, executes push field action before creating entry in child forms. NOTE: 32: AR System server terminated normally.
NOTE: 31: The new user was issued a fixed license of the following type: licenseType. ARERR: 30: You are already at the limit of the number of fixed user licenses of the following type licenseType. Instead we get just the BMC plugin exception error. The AR Server license is a Demo license that expires expirationDate. SW00511117 - Filter set fields action using webservices fails to collect the error information from the webservice. Once popped those entries are lost, and so child entries don't get created. SW00511246 - For join forms, before popping join form context item, transfer all child entries to be created for webservices call to the complex context item we create. SW00511292 - Webservice response does not contain attachmentData.
SW00511881 - Unable to update values for all the fields through set field action of a filter. SW00512211 - After v9 upgrade, data no longer being received when sending to external Web Service. SW00512372 - Optional elements must not be included in web service call if none of its children have any value. SW00512431 - Input document created by the server when a web service is consumed does not contain attributes and values if they belong to the root element. SW00512848 - Unable to communicate with webservice, due to recent changes. SW00513359 - Getting attachment via web service was making unnecessary db calls (calls to get field display properties) causing performance issue. SW00513767 - Error trying to use a Status-History field in WebService.
SW00514662 - Server ignores attributes in output mapping of web service, which are under the elements that are not part of the mapping. Additional tags observed during getlist entry call. SW00514834- Problem with GetListWebservice call.
SW00518646 - On XMLGetEntries character encoding changed from version 8 to 9 causing webservices to return blank data
SW00519509- Web service related escalation causing NullPointerException when creating entries on Staging form. SW00517052 - Error 9130 encountered while executing a Web Service. Here is a list from the defects addressed and solved:
Those of you who don't have much time or would like to get a Service Desk Software recommendation from our team may want to investigate these top choices for the current year: Zendesk, LiveAgent, Freshservice.In the base version of BMC Remedy AR Server 9.1.0 there were multiple Webservice related defects that were causing different types of errors and failure of responses. One key element to check is whether the app lets you to enable and disable limitations on different types of users to protect any confidential business data. to find out which program will be more suitable for your situation. On the other hand, for user satisfaction, InvGate Service Desk earned 100%, while BMC Remedy 9 earned 97%.īelow you can also look at their functionalities, terms, plans, etc. For all round quality and performance, InvGate Service Desk scored 8.7, while BMC Remedy 9 scored 8.3. Our exclusive system gives you a fast look at the general rating of InvGate Service Desk and BMC Remedy 9. What is better InvGate Service Desk or BMC Remedy 9? Getting the best Help Desk Software product is all about evaluating various solutions and figuring out the top application for your specific needs.